Returns & Exchanges
At Union Lighting & Decor, we want you to be completely satisfied with your purchase. If a selection does not meet your expectations, we offer a straightforward return process for most items within 30 days of delivery.
Initiate Your Request
Contact our customer service team within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number and specific return instructions.
Prepare the Item
Ensure the product is in its original, uninstalled condition and packed securely in all original packaging, including all manuals and hardware.
Ship the Package
Affix the provided return label or ship the item back to our distribution center using a trackable shipping method to ensure safe arrival.
Receive Your Refund
Once our warehouse inspects the returned item, a refund will be processed to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing